Our AI receptionist is designed to handle most calls independently. However, there are certain situations where it will transfer the caller to one of our live receptionists to ensure a smooth experience for the caller.
Situations That May Trigger a Fallback
Technical Issues: The system encounters an error and is unable to proceed.
Caller Requests a Human: The caller asks to "speak with a human" or for a “real person,” “representative,” “receptionist,” “operator,” or similar.
Repeated Misunderstandings: The AI has difficulty understanding the caller, such as mishearing their name multiple times or repeating the same question.
Caller Frustration: The caller expresses frustration or annoyance with the AI.
What to Expect
When these scenarios occur, the caller is seamlessly connected to a live Abby receptionist who can assist further. No action is required on your part.
How It Works:
Instant Escalation to Abby Human Receptionists – If a caller requests a live person or the AI determines it can’t complete the request, the call is seamlessly transferred to a human—no awkward pauses, no hang-ups.
No Dead Ends, No Frustration – Callers never get stuck repeating themselves or struggling to get answers. The transition between AI and live Abby receptionists is smooth, professional, and effortless.
Protects Your Brand Reputation – A bad call experience can damage trust. This safety net ensures callers always feel heard, valued, and supported.
Why You'll Love It:
AI handles the routine, humans handle the complex – The best of both worlds.
No more frustrated callers – Every request gets handled by the right resource.
Improves customer experience – Callers feel taken care of, not ignored.
Enhances business professionalism – Always provide a seamless, high-quality experience.
With Live Receptionist Backup, your AI Receptionist and human receptionists work together to create a frictionless, frustration-free experience—ensuring every caller gets the right level of support.