Dashboard Sections
1. Activity by Type
At the top center of the dashboard, you’ll see a chart showing your recent activity broken down by type:
Incoming & Outgoing Calls (green)
Live Chats (orange)
SMS (gray)
Receptionist Messages (blue)
Voicemail Messages (purple)
This helps you quickly spot trends in call and message volume over time.
2. Current Usage
On the right, the Current Usage panel shows:
Total Human Receptionist minutes used
Total number of chats
Total AI Receptionist minutes used
The date range for the current billing cycle
This makes it easy to monitor how much of your plan you’ve used.
3. Abby Assigned Phone Number(s)
Below your usage, you’ll see your Abby Connect phone number(s) for quick reference.
4. Recent Activity
In the lower center of the dashboard, you’ll find your most recent calls and messages, including:
Type – Incoming call, outgoing call, live chat, etc.
Contact Info – Caller’s phone number or contact details
Additional Information – Call transcripts, message summaries, or notes
Rating – If applicable, the customer rating of the interaction
Date & Time – When the interaction occurred
Click See All Activities to view your full history.
5. Refer a Friend
In the lower right panel, you can refer a friend to Abby Connect by entering their name, email address, and phone number. If they subscribe, you’ll receive a $100 credit.
6. Navigation Menu
On the left-hand side, the main navigation menu includes:
Activities – View and search all calls, messages, and chats.
Account – Manage your account and plan.
Settings – Adjust your call handling, integrations, and preferences.
Send Feedback – Share your feedback with the Abby Connect team.
🤖 If you subscribed to the AI Receptionist service you will also see "AI Receptionist Flow"
Pro Tips
Use the search bar at the top to quickly find specific activities or contacts.
Click any activity in the Recent Activity section to view more details.
Keep an eye on your usage to avoid going over your plan minutes.