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Plan Changes & Adjustments

Need to change your plan or add services? You can manage everything easily right from your Abby portal—here’s how it works.

Updated over a week ago

How to Upgrade or Downgrade Your Plan

You can make changes to your plan anytime in your Abby Portal:

  1. Log in to your Abby Portal

  2. Go to Subscription in the left-hand menu

  3. Select Change Plan

  4. Choose your new AI or Human Receptionist plan

  5. Check the box on the right hand side labeled "I understand and agree to Subscription & Billing" then confirm

  6. Your upgrade or downgrade will be effective next billing period.

Need help deciding? Chat us through your Abby Portal and we'll walk you through it!

How to Add or Remove Services

You can also customize your plan by adding or removing services like:

  • LiveChat Packages

  • AI Receptionist Packages

  • Human Receptionist Packages

To do this:

  1. Navigate to the Subscription tab in your portal

  2. Select the service you want to add

  3. Check the "Free Trial Agreement" box and the "Subscription & Billing" box then confirm

If your plan requires manual setup (e.g., subaccounts, DID routing, LiveChat), reach out to our support team at [email protected].

When Will My Plan Change Take Effect?

  • Upgrades (e.g., increasing your minute limit or adding services) take effect next billing cycle.

  • Downgrades take effect at the start of your next billing cycle.

We’ll reflect any changes in your upcoming invoice. If you would like to upgrade immediately please contact us at [email protected] or chat us through your Abby portal.

❓Need Help?

Not sure which plan or service is the best fit for your needs?
We're here to help! Reach out through your Abby Portal or email us at [email protected]—we’re happy to assist.
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