How to Read Your Invoice
Each Abby invoice might include several line items. Here's what to look for:
1. Recurring Items
This reflects the monthly cost of your selected service—whether it's AI Receptionist, Human Receptionist, LiveChat, or a combination. This may also include If you've added extra phone numbers (DIDs), additional companies, or other services, each will appear as a separate line item. Charges may vary based on your plan and setup.
Example:
2. Non-Recurring Items
If you exceed your included monthly minutes, you’ll see a non-recurring line item based on your plan’s per-minute rate.
Example:
15 extra minutes on Human Professional Plan at $2.99/min = $44.85
💡 Tip: You can track usage live in your Abby Portal.
3. Setup Fees (One-Time)
Applies to initial setup for Human Receptionist plans or special configurations.
Example:
Human Setup Fee – $95 (one-time)
Where to Find Your Billing History
To access past invoices:
Log in to your Abby Portal
Click on Subscription in the left-hand menu
Select Invoices to view, download, or print your billing history
What Do Billing Cycle Dates Mean?
Your billing cycle is the monthly period your subscription and usage are measured against.
Billing Date: The date your payment is processed each month
Usage Period: Usage is tracked from two days prior to your billing date
Example: If you’re billed on the 23rd, usage is measured from the 21st to the 21st
This ensures our systems can accurately calculate and apply usage across AI and human services.
❗Why Am I Seeing an Overage Charge?
Overage charges apply when you exceed the minutes/chats included in your plan.
Here’s what might cause them:
Higher-than-expected call volume
Long conversations or frequent transfers
Not receiving usage alert emails (check your notification settings!)
💬 To avoid surprises, we recommend:
Turning on usage alerts in your portal
Reviewing your monthly call patterns
Considering a plan upgrade if usage is consistently high