What Is Porting?
Porting is the process of transferring your phone number from one carrier to another without changing the number itself.
Example:
If you move from T-Mobile to Verizon and keep your number, that is porting. The same process applies when transferring your number to or from Abby.
When Porting May Be Recommended
Most clients use call forwarding successfully and do not need to port their number.
However, porting may be recommended if:
Call forwarding is unreliable
Call transfers experience persistent lag
Calls are routing to carrier voicemail instead of Abby
Your number is currently hosted by another answering service
Certain providers (such as Google Voice or RingCentral) are creating routing conflicts
If you are unsure whether porting is necessary, contact our Tech Team before starting the process.
Porting Your Number to Abby
1. To begin the porting process, please gather:
A completed Letter of Authorization (LOA)
A recent invoice or proof of ownership from your current carrier
All documents must be submitted in PDF format
Special Note for Ruby Clients:
Ruby will send you a pre-filled LOA and a screenshot of your account to help with the process. Just upload those via a tech ticket.
2. Once you have those documents:
➡️ Email us at [email protected] with the documents attached.
Include:
Completed LOA
Carrier invoice or proof of ownership
The phone number(s) you wish to port
Suggested subject line:
Port Request – [Your Business Name] – [Phone Number]
Important: Do Not Cancel Service
Do not cancel service with your current carrier until the port is fully completed.
During the 2–4 week porting window, continue forwarding calls to Abby as usual. We will notify you once the port is finalized.
Timeline
Porting typically takes 2–4 weeks, depending on your current carrier and their response times.
Some carriers process faster than others.
Porting Your Number Out of Abby
If you would like to transfer your number away from Abby:
Request a blank LOA from your new carrier.
Complete the LOA.
Submit the LOA through your Abby portal or to [email protected].
We will:
Provide proof of ownership (if required)
Return completed documentation so you can submit it to your new carrier
Port-Out Fees
If Abby originally issued the number, a $100 port-out fee applies.
(This covers carrier processing costs.)If the number was originally yours and later ported into Abby, there is no port-out fee.
🔒 SID Requests
If your new provider asks for a SID (Service Identifier), please note:
For security reasons, we do not provide SIDs. Instead, request an LOA from your new provider and follow the port-out process above.